Marketplace Management Tech Support hours of operation are: Monday - Friday 7AM-5PM PST
We strive to respond to your questions within 12 hours (excluding weekends).
For Marketplace Management subscribers:
Email: channels@cart.com and support@selleractive.com
Phone: 1.800.545.7385 and select option 2 when prompted. If you call by phone and leave a message, please include your company name and your account login email.
Chat: Start a chat by clicking on this icon in the lower right corner of this page or from within your Marketplace Management account.
Form: https://www.selleractive.com/support/kb-tickets/new
Do not send any customer personally identifiable information (PII) such as Name, Address, City, State/Region, Country, Postal Code, Phone, and/or Email. This also applies to screenshots containing PII. If it is required for troubleshooting purposes, please note that this data shared will be deleted immediately after receival in order to comply with marketplace acceptable use policies. We recommend you delete any PII from your own inbox/outbox.
For Trial Users:
- If you're on a trial, please reach out your account rep or scheduling a time with them here: https://www.selleractive.com/schedule-an-onboarding-session