Why is the quantity in Flexport (previously Deliverr) not reaching Marketplace Management?

How to troubleshoot quantity issues between Flexport (previously Deliverr), Marketplace Management, and your sales channels

You can connect your Flexport (previously Deliverr) account to Marketplace Management and have the quantities available in their platform update your products in our system. This integration is seamless however there are some instances where quantities from Flexport do not reach Marketplace Management. It is important to check these things before worrying about your inventory.

Quantities from Flexport aren't reaching Marketplace Management or are incorrect

Have you sent in your first shipment to Flexport?
- If you have not sent your physical inventory to Flexport yet, there will be 0 quantity available in Marketplace Management. You must have your items distributed within their warehouse and recognized in your Flexport dashboard before Marketplace Management will see those available quantities
- Here is an article from Flexport about setting up your first inbound shipment
Does your item have proper weight and dimensions entered within your Flexport Dashboard?
1. - Your items must have dimensions entered within your Flexport dashboard in order for the quantity to be available for fulfillment. If the dimensions have not been entered then Flexport will send a quantity of 0 to Marketplace Management.
  - While you may have entered the dimensions manually, the dimensions still need to be recognized by the warehouse prior to the quantity being available. This could take 24-48 hours.
Does your item have a Marketplace Management alias SKU established on Flexport's end?
1. Using Flexport you're able to assign an alias to your SKUs. This allows for previously imported Flexport items to be routed to different SKUs or listings that have been imported from the integrated Sales channel.
2. You can confirm if your SKU has a channel alias after selecting a SKU from your Flexport account:
  1. If you see a Channel Alias present on this page then the quantity might be routed to a different SKU than what you're expecting.
  2. If you don't see a Channel Alias established then it might be another situation.
Are you currently in the beginning stages of setting up Marketplace Management? Is your Marketplace Management account live?
1. When you first establish your account with Marketplace Management you will be in a "sandbox mode" where you will not be set to update the marketplace. With regard to Flexport that means that the quantity from Flexport is not prioritized.
  1. The easiest way to confirm this is to verify you have "Update Quantities" Outbound settings "on" or "off" within your integration settings (Settings -> Integrations -> Any Sales Channel).

Do you have other Fulfillment Centers attached to your listings within Marketplace Management?
1. If you are reviewing your on-hand quantity totals and you notice that the Flexport quantity is higher than what you expect, it could be because you have more than one Fulfillment Center attached to your SKUs.
2. You can verify this by reviewing the Inventory tab after selecting the SKU itself from either the Products or Listings Workspace.

If your quantities are doubled within Marketplace Management then it could be that we have assigned the Flexport quantities to your default fulfillment center. Unfortunately, this can happen while your account is in sandbox mode. If you see that your Default warehouse has available quantity when it shouldn't, you can adjust the quantities in bulk and this should be completed prior to going live.

Quantities within Marketplace Management are correct but aren't reaching the sales channel

Are you currently in the beginning stages of setting up Marketplace Management? Is your account live
1. When you first establish your account with Marketplace Management you will be in a "sandbox mode" where you will not be set to update the marketplace. With regard to Flexport that means that the quantity from Flexport is not prioritized.
2. The easiest way to confirm this is to verify you have "Update Quantities" Outbound setting "on" or "off" within your integration settings (Settings -> Integrations -> Any Sales Channel)
Do you have "Update Quantities" outbound setting on within the integration settings?
1. (Settings -> Integrations -> Any Sales Channel>Outbound settings
Do you have Flexport directly integrated to your sales channel?
1. When you first start your journey with Marketplace Management it is important to verify which integrations are established with your sales channels. If you are coming to Marketplace Management for the first time you might have eBay, Walmart, or other channels directly integrated to your Flexport store.
2. If you plan on using Flexport and Marketplace Management together, our suggestion is that you let Marketplace Management handle all order control to Flexport. This means you should disconnect any sales channels that are established within Flexport directly.
3. If you do not break the connection that could lead to doubled quantity feeds or further negative impact on your sales channel accounts.
d. Even if you do sever the direct connection with your Walmart store,

e. Flexport will still be able to update the 2-day Fast tags and other shipping options to your Walmart store.

4. Does this SKU have FBA quantity associated with it or has it been an FBA-fulfilled item in the past?

a. Using Marketplace Management you are able to have multiple Fulfillment Centers on the same SKU. This means you can have a previously FBA SKU marked with available Flexport quantity. Typically you will need to mark the item to be "Fulfilled by Merchant" in order for the FBA tag to be removed from your products.

For more information on this process please reach out to support@selleractive.com

FAQs

Can I manually prompt an update from Flexport to Marketplace Management?

Flexport is a trigger-based system so whenever quantity is moved from warehouse to warehouse or if an alias is removed from a given SKU (on Flexport's end) then a quantity update will be triggered to update Marketplace Management.

Unfortunately, you cannot manually prompt a quantity update from the Marketplace Management interface. If you wish for the quantity to be prompted, please reach out to Marketplace Management Support for more details.